Step 01
Answer and triage every inbound call and text
Capture caller, address, and symptom 24/7, hold or book a slot in your field-service app, and text an ETA — so no clog call dies in voicemail. You keep the emergency-triage judgment.
For drain cleaning technicians
Clear the line. Skip the keyboard.
Mission answers the calls, builds the invoice, sends the camera findings, and chases the quote — so you stay on the cable.
Your day
The camera read pays for the truck. The paperwork just eats the night.
Anyone can punch a hole through a clog. You scope the line, call root versus belly versus break, and know when jetting an old clay pipe will do more harm than good — then price a worried homeowner a repair they trust. The triage, the invoicing, and the footage shuffle is the part that doesn’t need your hands but takes your evening.
35%The admin tax
Answering and triaging calls mid-job, sequencing the route, texting ETAs, rebuilding the invoice line-by-line from memory at night, pulling camera clips and before/after photos off the device, turning a finding into an estimate, and chasing the customer for approval.
65%The craft
Diagnosing why a line keeps backing up, choosing cable versus jet versus flex-shaft, reading the SeeSnake footage to call the real defect, locating it to depth for a dig, and pricing and explaining the repair to a homeowner — the hands and the judgment.
What it costs
A clog call that hits voicemail is a job that goes to the next listing.
On a two-truck shop the phone rings while your hands are covered in drain water — and the high-margin camera-found repair only happens if someone follows up. Both leak straight to the bottom line.
Up to 85%
Callers who hang up at voicemail
Most callers who hit voicemail simply dial the next plumber — and on a clog the next plumber wins the job (SkipCalls, vendor-sourced, directional).
8–12
After-hours emergencies a week
Roughly that many after-hours emergency calls land each week — on the same phone that’s running the machine (SkipCalls, directional).
$500–$2,000+
Per emergency drain call
A single emergency drain job is worth this much — a few missed a week is real money walking away (SkipCalls / CallbirdAI, directional).
Missed clog callsEstimates left coldWith Mission
With Mission: Every call answered and triaged, every estimate followed up — so the high-margin repair stops slipping.
What Mission does
It runs the shop’s paperwork inside the tools you already use.
Mission works in Housecall Pro, Jobber, or ServiceTitan — answering, drafting, and chasing. You keep every diagnosis, the cable, the jet, the camera read, and the final price.
The result
More lines cleared, fewer invoices at the kitchen table.
The clear pays the bills and the camera find pays for the truck — both reach more customers when the keyboard work runs itself.
You’re a drain guy doing an office job
- Calls go to voicemail mid-job and walk to the next plumber
- Invoices and camera clips get reconstructed from memory at night
- Quoted liner and trenchless repairs go cold with no one to follow up
You stay on the cable; the shop runs itself
- Every call answered, triaged, and slotted — no lost emergencies
- Invoice and findings packet drafted before you leave the driveway
- Open estimates chased on a cadence so repair revenue stops slipping
24/7
Calls answered and triaged
No clog call dies in voicemail — even while the machine is running or you’re asleep before an early start.
Same-day
Invoice and findings out the door
The invoice and the camera-findings packet are drafted from the job record, not rebuilt at the kitchen table.
Every quote
Followed up automatically
Big-ticket repair estimates get nudged on a cadence so the high-margin work stops slipping through.
Safe by default
You approve the price; Mission never sends a job you didn’t see.
Mission drafts, chases, and files — but the diagnosis, the number, and the send stay with you. Every action runs in your tools, on the record, with you in the loop.
Connected
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Approved
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
On mission
You set the assignment once. The work stays on it for days and weeks without drifting.
Observable
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Get off the keyboard and back on the cable.
Let Mission carry the calls, the invoices, the footage, and the follow-up — so you do the part only a trained tech can.