Step 01
Capture and log approvals
When a tech requests an out-of-scope sign-off, Mission gathers the photos, model and serial, and scope, pings your phone, then logs your decision with a timestamp — the audit trail builds itself.
For HVAC field supervisors
Stay in the field. Drop the clipboard.
Mission chases the tickets, logs the approvals, and triages callbacks so you spend the day developing your techs.
Your day
You got promoted off the truck, not away from it
The phone never stops — verbal quote approvals, photos of wiring diagrams, callbacks to triage — and the paperwork waits for the evening.
35%Re-keying approvals, chasing tickets, logging callbacks
Typing up verbal sign-offs, hunting missing model and serial numbers, and stitching coaching notes from scattered job data.
65%Judgment: QC, ride-alongs, honest calls, developing techs
Deciding if a 16-year-old furnace is worth saving, watching a junior tech’s technique, and growing the next generation of your crew.
What it costs
Every interruption is an hour you don’t spend coaching
You’re the single point of contention for the whole crew — and callbacks are the most expensive metric you carry.
$450+
Cost of one callback
Roughly $150 in raw labor plus $300+ in lost billable time — on a job that may have only billed $450. (Directional, trade-sourced.)
~2.75%
Benchmark callback rate
Two to three comebacks per 100 calls is the trade benchmark; an 85%+ first-time-fix rate is the target you coach toward.
1–2 days
Slow quote turnaround
Tech assesses, calls the office, the quote gets written in Excel, then someone calls the customer — and the deal cools.
Slow office quoteOn-site quote todayWith Mission
With Mission: Approvals captured and logged in seconds, so quotes reach the customer before they cool.
What Mission does
It takes the typing and the chasing — you keep every call
The agent runs the paperwork, the surfacing, and the follow-up. Every technical and approval judgment stays yours.
The result
Fewer comebacks, better techs, no clipboard
The clipboard work runs itself in the background, and you get your hours back for the part only you can do.
Half your day is admin
- Verbal approvals blessed over a noisy phone, typed up later if at all
- Chasing techs for missing model and serial numbers before you can invoice
- Reconstructing who needs coaching on what from scattered tickets
Your day is the field
- Approvals captured and logged the moment you make the call
- Tickets chased and completed automatically before invoicing
- A coaching brief on every tech waiting before each ride-along
85%+
First-time-fix you can coach toward
Targeted QC and ready coaching dossiers move the needle on the one metric that durably kills callbacks.
3 days
In the field, on cadence
Ride-alongs held and reshuffled against the live board, so the coaching cadence survives a shifting day.
0
Tickets you chase by hand
The completeness chaser nudges techs for missing data automatically, so nothing stalls on your desk.
Safe by default
Mission holds the clipboard, never the judgment
The agent drafts, chases, and logs — but every approval, diagnosis, and coaching call stays in your hands, on the record.
Connected
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Approved
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
On mission
You set the assignment once. The work stays on it for days and weeks without drifting.
Observable
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Put your hours back where your license matters
Let Mission run the paperwork and the chasing so you can be in the field with your people, doing it right the first time.