For plumbing field supervisors
Mission preps the approvals, logs your QC findings, and chases the paperwork so your hours go back to ride-alongs.
Your day
You can’t finish one basement re-pipe without three techs texting at once — a price to bless, a second opinion, a tech who’s stuck.
Approving quotes across text, phone, and ServiceTitan; re-typing QC findings and coaching notes into spreadsheets; chasing techs for missing photos and signed invoices; hand-assembling the weekly scorecard.
Deciding if a solder joint is a callback waiting to happen, making the call on a $12k replacement, and building an apprentice into a real plumber. Craft, safety, and people — irreplaceable.
What it costs
Every hour lost to chasing is an hour off the ride-along — and a slow sign-off mid-basement is a closed sale walking out the door.
Field-service admin waste runs about ten hours a week per role — stolen straight from the coaching time that’s the whole reason you took the job. (Directional, vendor-sourced.)
Big water-heater swaps and system replacements wait on your sign-off. A slow or missed approval mid-ride-along is real lost revenue per occurrence. (Directional.)
By the time the callback report reaches you, the coaching signal is stale — unpaid rework and a satisfaction hit you could have caught early.
With Mission: Approvals prepped and logged on their own, so the time returns to the ride-alongs and the quality checks.
What Mission does
Working inside ServiceTitan, your texts, and your calendar, the agent handles the repetitive coordination and hands you a clean, one-tap decision.
Watches for estimates that cross the threshold, packages the scope, pricing, and job context into one clean view, and flags anything off — thin margin, missing line item — so you decide in seconds while the customer is still in the room.
The result
When the agent carries the coordination, your day stops being driven by the board and starts being driven by the ride-alongs and the people you’re building.
The chasing, compiling, and re-keying runs on its own, so the time returns to ride-alongs and quality checks.
When coordination overhead drops, one supervisor can cover more techs well — and the company can run more trucks.
Findings are caught and confirmed fixed in real time, not surfaced a week later when the signal has gone cold.
Safe by default
It never decides whether work is good, never sets a price, never coaches a person, and never overrides a safety call — every judgment stays with you, and anything uncertain is flagged, not guessed.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Show us the chasing and compiling that eats your week, and we’ll show you exactly what Mission would carry so your hours go back to your crew.
