For HVAC service technicians
Mission drafts the write-up, builds the quote, and chases every unsold estimate so you stay in the truck.
Your day
On a two-truck shop you’re the tech and the office both. Every stop is diagnose, fix or quote, then write it up — and the write-up is the part that follows you home.
Work orders, invoices, photo labeling, warranty portals, and follow-up — none of it needs HVAC skill, all of it lands on the most expensive, most tired person in the company, at night.
Reading the intermittent fault, red-tagging a cracked heat exchanger, and getting a $6,000 replacement approved with an honest conversation. Only-a-skilled-human work.
What it costs
Every hour you spend writing up or chasing is an hour off a billable call. Growth stalls on your evenings, not on demand.
Field techs spend roughly an hour a day on the desk side — and small shops run as much as ~15 hrs/week on admin (directional, vendor-sourced).
At a $125–175 billable hour, the admin a small shop absorbs can cost as much as six figures of billable capacity (vendor figure — directional, but the order of magnitude is real).
The aging condenser flagged today sits in the system with no call, no email, no follow-up — high-margin replacement revenue that dies in silence.
With Mission: The write-up is drafted in the driveway and the chasing runs on its own — the kitchen-table backlog disappears.
What Mission does
It works inside the tools you already run — Housecall Pro, Jobber, FieldEdge, ServiceTitan — and your flat-rate price book. You approve; it does the assembly.
Speak it or snap the photos and notes; the agent assembles a clean work order and invoice — make/model/serial, readings, parts, photos labeled — for you to approve and send before you leave the driveway.
The result
The diagnosis and the customer trust stay with you. The typing, the chasing, and the remembering stop eating your evening.
The kitchen-table backlog disappears when the write-up is drafted in the driveway.
“I’ll write it up later” jobs get sent before the next stop — capturing revenue that used to leak.
Unsold estimates and seasonal re-bookings get worked across the season, not forgotten.
Safe by default
The agent drafts and proposes; you approve. Every invoice, quote, and follow-up waits for your hand before it touches a customer.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Let Mission carry the typing, the chasing, and the remembering — so you can do the part only you can do, and go home.
