For plumbing office managers
Mission carries the re-keying, the timecard chase, and the renewal-watching so you keep dispatch, the customers, and every final call.
Your day
Reading which emergency jumps the queue, matching the right tech to the right job, calming the customer whose water heater is still leaking, knowing the owner’s tolerances — that’s the value of the seat. Re-typing the same number into two systems, compiling timecards from paper and texts, and chasing missing punches is the part that interrupts it all day. During payroll weeks and renewal season the admin tax climbs and swallows the seat.
Re-keying invoices and POs from the field app into QuickBooks, assembling timecards from the field app, paper, and texts, chasing techs for missing time, hunting completed-not-invoiced jobs, pulling COIs, and watching every license, bond, and registration date. In payroll and renewal weeks it climbs toward half your time.
Triaging the emergency call, matching the right tech to the job, negotiating with a supplier on a back-ordered part, deciding whether to eat a charge to keep a customer — the relationship and tradeoff work only you can do.
What it costs
You’re the one person who can actually run the shop — so every hour on payroll prep and AP re-keying is an hour off dispatch and the customers. And the work that slips through isn’t free: unbilled jobs are lost cash, a missed call is a same-day job gone, and a lapsed license can stop the company cold.
Payroll prep, AP re-keying, and renewal chasing can eat 10–15+ hours a week — time the one person who can run dispatch isn’t spending on the field or the customers.
State rules require notifying on insurance cancellation or expiration at least 30 days prior, and licenses expire on a fixed date. Miss it and the company can’t legally work.
Completed-but-never-invoiced jobs are direct revenue leakage on a small shop’s cash position — and someone still has to work the unbilled list by hand.
With Mission: The gathering, matching, and chasing run on their own; you review the exceptions and approve.
What Mission does
You set the workflow once. Mission’s agent runs always-on inside your existing tools — the field app, QuickBooks, email, SMS, payroll, the agent and state portals — doing the gathering and drafting you’d be doing by hand, and bringing you a ready-to-approve summary. Every signature and final call stays yours.
Collects timecards from the field app, flags missing punches and un-noted drive and overtime, drafts the chase texts to the techs who didn’t clock out, and hands you a payroll summary ready to submit — instead of you compiling it Thursday night.
The result
When the gathering, matching, and watching run on their own, payroll week stops eating your evenings, the unbilled list works itself, and no renewal date sneaks up on you — and the shop doesn’t seize up the week you take off.
Timecards arrive assembled with missing-punch flags and chase texts handled, so you approve a summary instead of compiling it after hours.
The board is checked every night for completed-not-invoiced work, so the revenue that used to leak through the cracks gets caught and drafted for send.
Every expiration is tracked with alerts well ahead of the deadline, so a missed date never stops the company from legally working.
Safe by default
A wrong payroll run, a misfiled renewal, or an invoice sent in error is expensive. Mission is built so the agent gathers, matches, chases, and drafts — and the dispatch decisions, the supplier negotiations, the customer relationships, and every final approval and signature stay with you.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Tell us what keeps you late — the timecard chase, the double entry into QuickBooks, the renewal you can’t miss — and we’ll show you the work Mission would carry.
