For owner-operator HVAC contractors
Mission catches the calls, quotes from your book, invoices, and reconciles the supply house — so you stay on the tools.
Your day
You’re the lead tech, dispatcher, estimator, and bookkeeper across two trucks. The diagnosis and the price are why people call you — the chasing and re-keying just follow you home.
Chasing missed calls back, typing invoices from job photos and memory, building and re-sending quotes, nudging customers to pay, and re-keying supply-house receipts into QuickBooks with the right markup — after a twelve-hour day on the tools.
Diagnosing the system, sizing the replacement, reading repair-versus-replace, setting the price, doing the clean install, and being the trusted name that turns one job into a referral — the part only you can do.
What it costs
Nobody with a dead AC in July leaves a voicemail — they dial the next contractor on the list. The phone you can’t pick up is the bleed, and the paperwork you push to nights is the ceiling.
When you’re on the tools, contractors miss roughly 62% of calls — and about 80% of those callers won’t leave a voicemail. They just dial the next company on the Google list.
Directional vendor figures put unanswered-call losses around $3,800 a month for HVAC shops, with the broader trades range running $45K–$120K. Every missed emergency is a system sale your competitor just booked.
Trade reporting puts small shops near 15.4 hours a week on admin, with techs spending 2+ hours a day on paperwork — invoicing, chasing, and reconciling at the kitchen table after the last call.
With Mission: The phone gets answered, quotes go out from your book, invoices draft themselves, and the supply house reconciles — so your hours go back to the trade.
What Mission does
You set the rules once — your flat-rate book, your service area, your approval on every quote and dispatch. Mission works the phone and the paperwork inside the tools you already run from the truck.
Answers the moment a call lands while you’re on the truck — captures name, address, system, and “no cool / no heat,” texts an acknowledgment, and books or holds a slot, so the 4-hour callback gap and the 80% no-voicemail leak close.
The result
When the phone gets answered and the books run themselves, a long install no longer costs you the next three callers — and your revenue stops being capped at exactly what you personally can touch.
Missed and after-hours callers get an instant text back and a qualified booking instead of dialing the next HVAC company on the list.
A flat-rate estimate is drafted from your notes and your own price book before you pull out of the driveway — you approve it, you don’t type it at 9pm.
Each counter purchase is matched to its job with your markup applied, so the part you bought stops getting billed at cost or forgotten entirely.
Safe by default
A wrong quote or a botched dispatch costs you a customer. Mission answers, books, drafts, and chases — and the diagnosis, the repair-versus-replace call, the pricing, and the final yes stay with you, under your approval.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Tell us what eats your day — the missed calls, the quotes you never sent, the 9pm invoicing — and we’ll show you the work Mission would carry.
