Step 01
Catches and triages every call and text
Instantly texts back the missed caller, captures the problem, urgency, and address, and qualifies emergency vs. routine — so no $800 sewer job goes to voicemail while you’re on the auger.
For owner-operator plumbers
You run the cable. The phone runs everyone off.
You can’t be under a sink and on the phone at once — and every ring you miss is a job dialing the next plumber.
Your day
The craft is the job. The admin is the tax.
Reading the line, choosing cable versus jetter versus dig, running the camera, and setting the flat rate is why customers ask for you by name. The phone triage, the rebooking, and the nightly books are the part that interrupts it all day and follows you home.
75%The craft and judgment
Diagnosing grease, roots, or a collapsed line, choosing cable vs. jetter vs. dig, reading the camera footage, setting the flat-rate price, and the on-site trust that turns a one-time clog into a repeat account — the part only you can do.
25%The admin tax
Answering and triaging the phone, slotting and rebooking the day, texting arrival windows, writing up invoices, chasing the “I’ll mail a check” customers, reconciling cash, card, and check, and tracking the second truck.
What it costs
When you’re under a sink, the next job calls someone else.
Nobody with sewage on the floor leaves a voicemail — they dial the next guy on the Google list. The phone you can’t pick up is the bleed, and the paperwork you push to nights is the ceiling on how many trucks you can run.
$45K–$120K
lost to missed calls a year
Directional vendor figures put missed-call losses for small contractors in this range, with plumbers specifically called out around $50K–$60K. Each unanswered emergency is $500–$1,200 walking to a competitor.
47 calls
missed in a single month
A two-employee residential shop logged 47 missed calls in one month — an estimated $3,000–$4,000 in lost work, just from not being able to pick up while on a job.
10pm
when the invoices get done
The books wait until after the last job — invoicing, chasing payment, and reconciling the day at the kitchen table is the work that runs after a twelve-hour shift.
Calls you catch on a jobLost to voicemailWith Mission
With Mission: Missed and after-hours callers get an instant text back, get qualified, and get booked — emergencies come to you flagged.
What Mission does
It answers, books, quotes, and invoices. You decide.
You set the rules once — your price book, your service area, your approval on every quote and dispatch. Mission’s agent works the phone and the paperwork inside the tools you already use, and brings you the calls that need the owner.
The result
Keep the trucks running. Stop doing books at 10pm.
When the phone gets answered and the books run themselves, a long sewer job no longer costs you the next three callers — and your evening goes back to being your evening.
You’re the phone, the price sheet, and the cleanup.
- The phone rings while you’re under a sink, so the emergency caller dials the next company.
- Quotes come from memory or a worn price sheet, and nothing written goes out fast.
- Invoices, chasing, and reconciliation pile up for the kitchen table after dark.
You run the line. The phone and the books run themselves.
- Missed callers get texted back, qualified, and booked; the emergencies come to you flagged.
- A flat-rate quote from your price book goes out for your one-tap approval.
- Invoices, payment chasing, and the nightly reconciliation move without you.
Every call
caught, day or night
Missed and after-hours callers get an instant text back and a qualified booking instead of dialing the next plumber on the list.
One tap
to send a quote
A flat-rate estimate is drafted from your own price book the moment a job is qualified — you approve it, you don’t key it.
Nights back
off the kitchen table
Invoicing, payment follow-up, and reconciliation run on their own, so the books stop eating your evenings and weekends.
Safe by default
It drafts and confirms. It never prices or dispatches over your call.
A wrong quote or a botched dispatch costs you a customer. Mission answers, books, drafts, and chases — and the diagnosis, the camera read, the pricing, and the final yes on every quote and dispatch stay with you, every action under your approval.
Connected
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Approved
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
On mission
You set the assignment once. The work stays on it for days and weeks without drifting.
Observable
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Keep the wrench. Lose the phone and the paperwork.
Tell us what eats your day — the missed calls, the quoting from memory, the 10pm invoicing — and we’ll show you the work Mission would carry.