Step 01
Sends proactive ETA and delay notifications
When a job overruns or a tech is running late, the agent texts the affected customers a new arrival window automatically — killing the inbound “where’s my tech?” calls before they happen.
For electrical service dispatchers
Run the board. Not the phones.
Mission answers the “where’s my tech?” calls and runs the confirmations so you keep the reroute that saves the day.
Your day
The decisions are fast. The coordination never stops.
Deciding who goes where is the work the shop keeps you for. The ETA calls, the confirmations, and the chasing are what eat the rest of the day.
65%The repetitive comms and coordination
Re-keying intake, texting “running late” updates, confirming next-day appointments one by one, re-sequencing routes by hand, and chasing missing job notes before anything can be invoiced.
35%The dispatch judgment
Matching the right electrician to the right job, triaging a true emergency over a routine call, and calming a homeowner who’s had no power all day.
What it costs
The shop can’t add trucks without adding dispatch.
One dispatcher can only hold so many techs, calls, and reroutes at once. Past that, calls go to hold, ETAs slip, and the admin caps how many jobs the shop can run.
Up to 30%
of field revenue at risk
Vendor benchmarks put the revenue lost to poor scheduling at as much as 30 percent — missed windows, wasted truck rolls, and idle techs.
80%
utilization to hit target profit
Roughly 6.4 of 8 hours should be billable on-site. Every minute a tech spends idle or waiting on a dispatch decision is margin gone.
$50K+
a year in missed calls
Each no-show is a wasted truck roll, fuel, and a gap in the schedule — vendor-cited at over $50,000 a year, directional.
Tech idle / waitingDispatcher on the phonesWith Mission
With Mission: Mission runs the comms loop so techs stay on-site and the dispatcher works the board.
What Mission does
It runs the comms loop inside the tools you already use.
You assign the workflow once, in plain language, and Mission’s agent works your dispatch board, SMS, phone, and calendar — flagging only the exceptions for you.
The result
The judgment stays yours. The phone stops owning the day.
When the agent runs the ETA texts, the confirmations, and the chasing, your day stops being interrupted every few minutes — and the shop can add trucks without the board falling apart by ten.
The schedule falls apart by 10 a.m.
- You field “where’s my tech?” calls one at a time.
- Every overrun means re-texting techs and customers by hand.
- The back half of the day goes to chasing missing job notes.
You dispatch. The agent handles the loop.
- Customers get a new ETA before they ever call in.
- A re-sequenced route is drafted and waiting for your tap.
- Clean, invoice-ready work orders reach the office on their own.
Fewer
inbound ETA calls
Proactive delay texts kill the “where’s my tech?” calls before they reach the board.
More
trucks per dispatcher
The coordination cap lifts, so the shop can grow without adding a second dispatcher.
Faster
invoices out the door
Work orders arrive complete instead of stalling on missing notes and signatures.
Safe by default
You stay the final approver on every call.
The agent runs the repetitive comms; the dispatch judgment stays with you. Every reshuffle is a proposal you approve or override, and nothing goes out without you.
Connected
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Approved
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
On mission
You set the assignment once. The work stays on it for days and weeks without drifting.
Observable
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Keep the board. Lose the phone tag.
Show us the calls, confirmations, and chasing that eat your day, and we’ll show you exactly what Mission would run for you.