Step 01
Sends ETA and confirmation texts on its own
Auto-sends “your tech is on the way, ETA 2:15” and next-day confirmation texts from the schedule, fields the simple reschedule/confirm replies, and kills most “where’s my tech” inbound calls.
For HVAC service dispatchers
You run the board. The phones run you.
Mission handles the confirmation calls, ETA texts, and “where’s my tech” callbacks so you can run the board.
Your day
The puzzle is the skill. The phone tag is the tax.
You live between two phones — customers with no cooling, techs calling out from the field. The judgment is yours: who’s a real emergency, which tech fits the job, how to sequence the board. The rest is the same calls and texts, over and over, interrupting the work that needs you.
65%The repetitive coordination
Confirmation calls, ETA texts, “where’s my tech” callbacks, chasing parts status, re-keying notes, and re-dialing customers after every delay — high volume, low judgment, constantly interrupting the board.
35%The judgment work
Triaging true emergencies, matching the right tech to the right call, sequencing the board for billable hours, and calming the customer whose AC died on the hottest day of the year.
What it costs
Your bandwidth is the company’s capacity ceiling.
When you’re drowning in confirmation calls and ETA callbacks, inbound calls go to voicemail and revenue walks. The board literally caps how much demand the company can convert — especially when it matters most.
Up to $250K
lost in a single heat wave
Scheduling alone can cost an HVAC company a hundred thousand dollars or more during each major heat wave (RaftLabs, directional) — the board caps how much demand you can book when it matters most.
38%
of bad reviews are scheduling
More than a third of negative HVAC reviews cite communication and scheduling problems (RaftLabs, directional) — ETA gaps and no-shows drive reputation damage directly.
85%+
call-booking target
You’re measured on booking rate, first-call resolution, and response time. Every dead trip, late arrival, and unconfirmed appointment drags all three down.
TodayReminders by handWith Mission
With Mission: The agent runs the confirmations, ETA texts, and callbacks so your hands are free for the calls that actually need booking.
What Mission does
It runs the dialing, texting, and chasing — and escalates the judgment.
You don’t need to know anything about AI. You assign the workflow once, in plain language, and Mission’s agent handles the repetitive communication off your board — surfacing the judgment calls for you to make.
The result
The judgment stays with you. The phone tag goes away.
When the repetitive communication runs on its own, how many calls get booked stops depending on how fast you can dial — and starts depending on how well you run the board, which is what you’re good at.
You’re putting out fires all day.
- Interrupted every ninety seconds by a callback or a text.
- Good leads hit voicemail while you’re on the other line.
- The second one thing slips, the whole afternoon falls apart.
You run the board, not the phones.
- Confirmations and ETA texts go out without you dialing.
- Every missed call gets an instant callback and is captured.
- You approve the re-shuffle instead of making fifty calls.
Fewer
“where’s my tech” calls
Proactive ETA texts replace the reactive callbacks that interrupt the board all day.
Every
missed call recovered
After-hours and rush-hour leads get an instant text back instead of going to a competitor.
More
calls booked, same you
Booking capacity follows your judgment on the board instead of how many calls you can answer.
Safe by default
You approve every re-shuffle before it goes out.
The agent does the texting and chasing; the triage, the tech-matching, and the relationship stay with you. Nothing reaches a customer without your call, and anything that needs judgment is escalated, not guessed.
Connected
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Approved
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
On mission
You set the assignment once. The work stays on it for days and weeks without drifting.
Observable
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Run the board. Drop the phone tag.
Show us the confirmations, ETA texts, and callbacks that eat your day, and we’ll show you exactly what Mission would take off your board.