For plumbing service dispatchers
Mission runs the intake, ETA callbacks, and parts chasing so you can sequence the board instead of relaying it.
Your day
You’re the air traffic controller — sequencing thirty jobs across a dozen trucks, deciding who gets the burst pipe and which call is worth bumping. That judgment is yours. But the plan survives about an hour, and the rest of the day is the phone, the ETA callbacks, and re-keying addresses while the board waits.
Answering and logging calls, hand-keying addresses and symptoms into ServiceTitan or Housecall Pro, sending “on the way” texts, calling customers back with ETAs, chasing techs for status, and re-slotting parts-return trips — high volume, low judgment, never stops ringing.
Which tech do I send to the emergency — the closest or the one who’s good at re-pipes? Do I bump a maintenance call for a high-ticket P1? How do I calm the customer whose plumber is two hours late? Dispatching for profit, not just to get someone out.
What it costs
Every ring you can’t answer because you’re mid-callback is a booking lost to whoever picked up. The board literally caps how much work the shop can convert — and the missed calls are the biggest leak.
Home-service shops miss roughly a quarter of their inbound calls (Housecall Pro, directional) — every ring not answered while you’re on the board is a booking handed to the competitor who picked up.
Vendor estimates put the average missed call near $1,200; missing two a day pencils out to roughly $8,000 a month, about $90K a year (Housecall Pro, directional).
Most emergency calls land nights and weekends (Housecall Pro, directional) — the after-hours seam alone is pitched at 35+ extra emergency calls a month at $375–$1,200 each.
With Mission: One operator moved from a 55% to a 90% booking rate after fixing call handling — and the board got so full they had to hire more techs (Avoca, directional).
What Mission does
You don’t need to know anything about AI. You assign the workflow once, in plain language, and Mission’s agent carries the relentless intake and chasing off your board — escalating the real emergencies and the re-sequence calls to you.
An always-on agent picks up the calls you can’t, captures name, address, and the real symptom, and books or holds a slot directly in ServiceTitan or Housecall Pro — escalating true emergencies to you instead of losing the lead to voicemail.
The result
When the intake and chasing run on their own, how many calls get booked stops depending on how fast you can dial — and starts depending on how well you run the board, which is the part only you can do.
Overflow and after-hours leads get answered and captured instead of going to voicemail and the next shop in the search results.
Proactive ETA texts replace the reactive callbacks that interrupt the board all day long.
Booking capacity follows your judgment on the board instead of how many rings you can physically answer.
Safe by default
The agent does the answering, texting, and chasing; the triage, the tech-matching, and the relationship stay with you. Nothing reaches a customer without your call, and anything that needs judgment is escalated, not guessed.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Show us the intake calls, ETA callbacks, and parts chasing that eat your day, and we’ll show you exactly what Mission would take off your board.
