For HVAC service managers
Mission chases the incomplete tickets, prices the parts, and files the warranty claims so you can run the department.
Your day
You came up turning wrenches and you can still solve the problem the tech can’t. But the department doesn’t run on diagnosis anymore — it runs on whether the ticket got written up right, the part got ordered, and the claim got filed in time. That’s the part that eats your evenings.
Re-keying part numbers into supplier portals, chasing techs for missing notes and photos, reformatting tech notes into bill-ready invoices, building PM schedules in a spreadsheet, hunting warranty paperwork, and re-explaining job status by phone.
Diagnosing the fault a tech is stuck on, deciding which tech goes to which job, coaching a junior, making the warranty-vs-bill call, deciding what’s worth quoting as a replacement, and talking a frustrated facility manager down.
What it costs
The office can’t invoice until you’ve reviewed the ticket — so the work-order backlog on your bench is where receivables go to age. Add techs without fixing the paperwork and you just deepen the backlog instead of growing throughput.
BuildOps reports contractors falling two to three months behind on service billing because of the work-order review backlog (directional) — and that backlog routes straight through your bench.
BuildOps cites customers cutting receivables from about 90–120 days to roughly 30 and slashing billing time by as much as 73% (directional) once the review bottleneck clears.
Manufacturers want the form, work order, signed invoice, and receipts inside the window. Miss it or send it incomplete and the claim is denied — straight margin loss you absorb.
With Mission: Techs fix incomplete tickets before they reach you, so billing time drops and receivables stop aging (directional).
What Mission does
You don’t need to know anything about AI. You assign the workflow once, in plain language, and Mission’s agent carries the lookups, the chasing, and the paperwork off your bench — surfacing the calls only you can make.
Scans every closed work order for missing notes, photos, meter readings, or a wrong labor code, and auto-pings the tech to fix it — so you only review the exceptions and approve billing instead of kicking half of them back yourself.
The result
When the review chasing, the PO reconciliation, and the warranty filing run on their own, how fast the office bills stops depending on how late you stay — and starts depending on how well you run the crew, which is what you’re good at.
Techs fix incomplete work orders before your review, so the office can invoice instead of waiting on the backlog.
Claims get assembled and filed inside the window automatically, so margin stops leaking to missed paperwork.
Capacity follows your judgment on the crew instead of how much paperwork one manager can chase after hours.
Safe by default
The agent does the chasing, compiling, and reconciling; the diagnosis, the dispatch call, the upsell, the warranty dispute, and every customer relationship stay with you. Nothing bills or files without your call, and anything that needs judgment is escalated, not guessed.
Works inside the tools you already run on — email, calendars, sheets, your CRM, your portals.
Anything risky or off-mission is held for your sign-off before it touches data or goes out the door.
You set the assignment once. The work stays on it for days and weeks without drifting.
You always have a clear view of what ran, what changed, and what needs a call — no transcript spelunking.
Show us the work-order review, the PO matching, and the warranty claims that eat your evenings, and we’ll show you exactly what Mission would take off your bench.
